(GRI 3-3) At Celsia, we want to enrich the lives of our customers through a memorable experience and be able to guarantee that their personal data is handled exclusively for the provision of the service or delivery of the product for which it was provided.
(GRI: 3-3) We understand that our customers’ personal information, information associated with the electricity service and the payments for the products they purchase from us, is their property. Therefore, it is our responsibility to safeguard them and use them properly.
It is essential for us to respond quickly to any modification or deletion of information from our database, complying with the principle of freedom or informed consent of our customers.
Our Management
(GRI 3-3) PROPIO C-PL1
- We have an Information Security Policy that includes managing this issue with the information provided to us by both current and potential customers.
- We share with and train our teams in understanding the policy, understanding the risks and responsibility in managing customers’ personal information.
- Under this policy, we provide customers with and attend to any modification or deletion of their personal data from our commercial database.
GRI (418-1) In 2023, we did not receive complaints or requests associated with customer privacy violations by third parties. We received two complaints from regulatory bodies that were reviewed and resolved according to each one’s requirements. For both cases, action plans were established focused on avoiding recidivism.
Main Results
In 2023, we responded to 367 requests associated with the management and protection of personal data from our customers, which were entirely attended to, managed and classified, as follows:
were for authorization to use data.
were for correction or deletion of information.
were regarding the purpose of data collection.
Relevant Fact
Celsia opens megastore in Palmira: 600 square meters with all services and convenience for customers
Relevant Facts
Celsia opens megastore in Palmira: 600 square meters with all services and convenience for customers
Topic / Indicator | Own indicators | CSA S&P Indicator | SASB indicator | GRI indicator | TCFD | External assurance |
|---|---|---|---|---|---|---|
Systems and procedures regarding the privacy policy | OWN C-PL1 | 3.6.1 | – | – | – | |
Privacy violation incidents | – | – | – | 418-1 | – |
Data breach: A data security breach occurs when personal data suffer a security incident that results in a violation of their confidentiality, availability or integrity.
